Frequently Asked Questions

AWT Transport Limited provides comprehensive shipping services across the entire United Kingdom. We operate from our base in Carlisle, England, and offer nationwide coverage including England, Scotland, Wales, and Northern Ireland.

We transport a wide range of goods including general freight, palletized cargo, packaged products, and commercial shipments. We handle everything from small parcels to full truckload shipments. Please contact us if you have specific requirements or hazardous materials.

Our customer service team is available 24/7 to assist with your shipping needs. Standard pickup and delivery operations run Monday through Friday, 8:00 AM to 6:00 PM. We also offer after-hours and weekend services for urgent shipments.

Standard delivery typically takes 1-3 business days depending on the destination and service level selected. We offer same-day delivery for urgent shipments within specific regions, and next-day delivery for most UK destinations. Express options are available for time-sensitive cargo.

Yes! All shipments include real-time tracking. You'll receive a unique tracking number once your shipment is collected, which you can use on our website to monitor your delivery status. You'll also receive notifications at key milestones during transit.

While we maintain a 98% on-time delivery rate, unexpected delays can occur due to weather, traffic, or other circumstances. We'll proactively notify you of any delays and provide updated delivery estimates. Our customer service team is always available to address concerns.

Shipping costs are based on several factors including package dimensions, weight, destination, service level (standard or express), and any special handling requirements. Contact us for a free, no-obligation quote tailored to your specific shipment needs.

We accept various payment methods including bank transfers, credit/debit cards, and business accounts with invoice terms for approved commercial customers. Payment terms can be arranged for regular business clients.

Yes! We offer competitive rates for businesses with regular shipping needs. Volume discounts and corporate accounts are available. Contact our sales team to discuss a customized pricing plan for your business.

Basic liability coverage is included with all shipments. Additional insurance is available for high-value items. We recommend declaring the full value of your shipment and purchasing adequate insurance coverage for valuable or fragile goods.

In the rare event of damage or loss, contact our customer service team within 48 hours. We'll guide you through the claims process, which requires photos of damage and proof of value. Most claims are resolved within 10-14 business days.